Northwest MSK service improvement project

The final project report including sustainable reductions in waiting times and did not attend (DNA) rates in MSK services.

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In 2011, the Northwest region MSK physiotherapy service leads participated in a comprehensive benchmarking activity looking at eight potential areas of service improvement:

  • Service eligibility and standard care pathways
  • Waiting times/DNA rates
  • New to follow-up ratios
  • Locations
  • Length of appointments
  • Access to diagnostics
  • Skill mix
  • Clinical outcomes

The project delivered sustainable reductions in waiting times and DNA rates in a diversity of MSK physiotherapy services.

Download the full document (pdf,  48 pages, 0.8mb)