This study aims to identify Physiotherapist's perceptions and experiences of Telephone Triage, as well as identifying any barriers they may face when triaging.
Professional barriers to PTT have been suggested demonstrating clinician reluctance despite patient satisfaction. Little is known about the effect of the role change on the Physiotherapist, and the inability to physically examine the patient.
This research will help direct training and the working experience for Physiotherapists, improve current Triage structures and provide justification to organisations implementing the service. Understanding barriers to PTT will assist with service planning and change management.